I am disappointed with this supplier’s service and product quality. The containers arrived with incorrect color assignments despite our written discussions and confirmations. Furthermore, the printed logo and text begin to wear off after approximately four uses, making the products unsuitable for commercial sale. Additionally, 100 stainless steel roller inhalers from a previous order were not shipped. The supplier acknowledged this omission, but the issue remains unresolved. Instead of providing correctly manufactured containers with durable printing and shipping the missing items, the supplier is asking me to apply for a refund. This situation has caused commercial inconvenience and delays. I recommend that buyers document all specifications, confirm samples carefully, and establish clear quality-control requirements before production. Based on my experience, I cannot recommend this supplier unless these issues are properly resolved.

Reactie van leverancier:
I am the person in charge of this shipment, Jacky. On 6th, Oct, the buyer showed one old photo to ask me why we got wrong colors. At that moment, we were still on our National Day Holiday. After back to work on 8th,Oct ,we checked that we did not wrong. We ever communicated and sent photos to this buyer to confirm, and after we got confirmation, we just arranged to manufacture. And for quality problem, this buyer can send our products to his country's test lab to test to prove, we can afford the test cost. We do packaging export for more than ten years. Time can prove us.
09 Oct 2026